Shipping policy

At G&A Luxurys, we strive to offer you the best shopping experience, including a seamless and reliable shipping process. This Shipping Policy outlines how we handle shipping, delivery times, costs, and other related details.

1. Shipping Destinations

GA Luxurys is notable to ship to the countries listed below:

Indonesia, Italy, Japan, Mexico, Portugal, Russia, Saudi Arabia, Spain, Taiwan, Thailand, Turkey, Thailand, Turkey, Ukraine, United Arab Emirates, Vietnam.

2. Processing Time

• Order Processing: All orders are processed within 1-3 business days after receiving your order confirmation email. You will receive a notification when your order has been shipped.

• Business Days: Business days refer to Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Rates and Delivery Times

Production time + fulfillment time: 5-9 business days

Shipping time:

• North America: 3-5 business days
• Global: 5-14 business days
• Australia and New Zealand: 7-22 business days

Total time:

• North America: 9-14 business days
• Global: 10-23 business days
• Australia and New Zealand: 12-31 business days

Shipping costs are calculated at checkout based on the destination and shipping method selected. Delivery times are estimates and may vary depending on factors such as customs clearance, carrier delays, and holidays.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through our carrier's website or through the tracking portal on our website.

5. Customs, Duties, and Taxes

For international orders, please be aware that customs, duties, and taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the product price or shipping cost.

6. Shipping Delays

While we strive to ensure timely delivery, unforeseen delays can occur due to factors beyond our control, such as weather conditions, customs processing, or carrier issues. We appreciate your patience in such cases.

7. Undeliverable Packages

If a package is deemed undeliverable due to an incorrect address or refusal to accept delivery, the package will be returned to us. We will contact you to arrange reshipment at your expense or to process a refund for the order, minus the original shipping cost.

8. Lost or Stolen Packages

G&A Luxurys is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly to resolve the issue. We recommend choosing a shipping option that includes insurance or signature confirmation for added security.

9. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [Insert timeframe, e.g., "48 hours"] of delivery with photos of the damage or defect. We will arrange for a replacement or a refund as appropriate.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting on our website. Your continued use of our site following any changes indicates your acceptance of the new terms.

11. Contact Information

For any questions regarding our Shipping Policy, please contact us at support@galuxurys.com.